Cancellation Policy

No lock-in. Cancel whenever you need to — here is exactly how it works.

1. Overview

You are free to cancel your Gym Daddy subscription at any time. This policy explains how cancellation works, when it takes effect, and what happens to your data afterwards. It should be read together with our Refund Policy and Terms of Service.

2. How to cancel

To cancel, the gym owner contacts our team using the details below — there is no self-service cancellation button in the app today.
Email us at hello@gymdaddy.app from the registered owner’s email address with your gym name and the request to cancel.
Our team will confirm your cancellation request within one business day.

3. When cancellation takes effect

When you cancel a paid plan, your subscription remains active until the end of the current billing period that you have already paid for, and it will not renew. We do not automatically prorate or refund the remainder of a period on cancellation — see our Refund Policy for the limited cases where refunds apply.

4. Free and trial plans

If you are on the free Basic plan or a promotional free period, you can stop using the Service at any time with no further obligation. When a free or promotional period ends, you may choose a paid plan to continue using premium features; if you do not, access to those features may be limited.

5. Renewal

Gym Daddy does not automatically charge a saved card. Your access continues until the end of the paid period; as it approaches we send renewal reminders. To continue, the gym owner renews manually — either paying in-app via our payment gateway or uploading a payment proof for us to verify. If the subscription is not renewed, the account is suspended after a short grace period (your plan and data are preserved until then). You can see your renewal date in your Subscription settings.

6. What happens to your data

After cancellation we retain your data for a limited grace period so you can reactivate or export it.
You can export members, payments and reports during the grace period.
After the grace period, data may be deleted or anonymised on request, except records we are required to keep for legal, tax or accounting purposes.
Your biometric devices are located at your gym and remain under your control; we do not remotely erase their stored data on cancellation.

7. Reactivation

If you change your mind during the grace period, you can reactivate by choosing a plan again — your data and settings will be restored. After data has been deleted, reactivation will start with a fresh account.